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AGS, a Belgian company specializing in dietary supplements and nutritional advice, is committed to protecting the privacy and security of your personal data. This policy outlines how we collect, use, share, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian laws.
We may collect: identification information (name, surname, email address, phone number, postal address); health and nutrition data (dietary habits, health goals); browsing data (IP address, browser type, cookies with your consent); order data (purchase history, payment details processed directly by our secure systems).
Your data is used to provide our services (nutritional advice, sale of dietary supplements), manage your customer account, respond to your inquiries, improve our website (via analytical cookies with consent), and send marketing communications if you have opted in.
Processing is based on: performance of a contract (delivery of products and services); your consent (non-essential cookies, marketing); our legitimate interest (service improvement, website security); legal obligation (Belgian tax or health regulations).
You may withdraw your consent at any time for processing based on consent.
We may share your data with web hosts and analytics services (GDPR-compliant) for browsing data or technical analytics, and with Belgian authorities if required by law. We do not share your order data with service providers. Your data is neither sold nor rented.
Customer data is retained for the duration of the contractual relationship, plus 7 years for Belgian legal obligations. Browsing data is retained for up to 13 months (cookies). Marketing data is retained until you withdraw your consent.
You may request deletion of your data, subject to legal obligations.
Under GDPR, you have the rights of access, rectification, erasure, objection, portability, and withdrawal of consent. Contact us at info@ags-lab.com to exercise these rights.
You may also lodge a complaint with the Belgian Data Protection Authority (DPA) (www.dataprotectionauthority.be).
We implement technical and organizational measures, such as SSL encryption and firewalls, to protect your data from unauthorized access.
Our systems are regularly updated to ensure a high level of security.
Our website uses essential cookies for functionality and analytical cookies (with your consent) to analyze traffic. You can manage your preferences via our cookie banner.
For any questions, contact our Data Protection Officer at info@ags-lab.com or at AGS, Rue Barbe d'Or 42, 4317 Aineffe, Belgium. This policy may be updated, and changes will be posted on this page.
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What are these cookies used for?
Google: Audience measurement,
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